Contact Support
For help with GPX Fixer, email us at:
When reporting a problem, it helps to include your device model, iOS, iPadOS, or macOS version, app version, and a brief description of what happened.
Frequently Asked Questions
What does GPX Fixer do?
GPX Fixer opens GPX files so you can preview, repair common structural issues, simplify, trim, reverse, merge, convert, and export route files.
Which export formats are supported?
GPX Fixer supports exporting GPX, KML, and CSV files.
Can GPX Fixer repair every broken GPX file?
No. GPX Fixer is designed to find and safely fix common GPX structure problems, but some files may be too incomplete, corrupted, or unusual to repair automatically.
Are imported originals preserved?
GPX Fixer is designed around previewing edits and preserving the imported original while you work. Before relying on an exported file, review the preview and keep your own backups of important route files.
Do I need an account?
No. GPX Fixer does not require an account, login, or registration.
Does GPX Fixer need location permission?
No. GPX Fixer works with files you open and does not require your device's location permission.
Are GPX files uploaded to a server?
No. GPX files are processed on your device. Fins Out Media does not upload your GPX files to a server through the app.
What is GPX Fixer Premium?
GPX Fixer lets users preview tools for free. Premium is an optional one-time non-consumable purchase that unlocks unlimited edits and exports, including GPX export, KML or CSV conversion, and merging multiple tracks.
Is GPX Fixer Premium a subscription?
No. GPX Fixer Premium is a one-time in-app purchase rather than a recurring subscription.
I already purchased Premium. Why is it locked?
If you previously purchased Premium using the same Apple ID, use the Restore Purchases option inside the app.
If you are still unable to restore your purchase, contact us at support@finsoutmedia.com.
How do I request a refund for an App Store purchase?
Purchases made through GPX Fixer are processed by Apple. Refund eligibility and refund requests are handled through Apple according to its applicable policies.
Does GPX Fixer contain ads?
No. GPX Fixer does not contain third-party advertising.
Can I suggest a feature?
Absolutely. Send feature requests or other feedback to support@finsoutmedia.com.
Still Need Help?
Email support@finsoutmedia.com and we will be happy to help.