Contact Support
For help with MixYard, email us at:
When reporting a problem, it helps to include your device model, iOS version, MixYard version, and a brief description of what happened.
Frequently Asked Questions
What does MixYard calculate?
MixYard helps you estimate the amount of concrete required for common concrete projects based on the dimensions you enter.
Are MixYard's calculations guaranteed?
No. MixYard is an estimating tool. Actual concrete requirements can vary because of site conditions, measurement differences, excavation, formwork, waste, spillage, supplier quantities, and other factors.
Always verify measurements and quantities before ordering concrete.
Do I need an account?
No. MixYard does not require an account, login, or registration.
Where are my projects stored?
Your MixYard projects and estimates are stored locally on your device. Fins Out Media does not currently receive or store your project information on its servers.
What happens if I delete MixYard?
Because MixYard project information is stored locally, deleting the App or its locally stored data may also delete your saved projects and estimates.
What is MixYard Pro?
MixYard Pro is an optional one-time upgrade that unlocks additional features, including:
- Saved projects
- Unlimited estimates
- PDF export
Is MixYard Pro a subscription?
No. MixYard Pro is a one-time in-app purchase rather than a recurring subscription.
I already purchased MixYard Pro. Why is it locked?
If you previously purchased MixYard Pro using the same Apple ID, use the Restore Purchases option inside MixYard.
If you're still unable to restore your purchase, contact us at support@finsoutmedia.com.
How do I request a refund for an App Store purchase?
Purchases made through MixYard are processed by Apple. Refund eligibility and refund requests are handled through Apple according to its applicable policies.
Does MixYard collect my data?
MixYard does not currently collect or transmit personal information, projects, or estimates.
For more information, see our Privacy Policy.
Does MixYard contain ads?
No. MixYard does not contain third-party advertising.
Can I suggest a feature?
Absolutely. Send feature requests or other feedback to support@finsoutmedia.com.
Still Need Help?
Email support@finsoutmedia.com and we'll be happy to help.